BanglaCAT, being the authorized dealer of Caterpillar products, is committed to providing industry-leading customer service that is delivered by a team of experienced and reliable engineers and service personnel. As a company, it puts its customers' needs first with one of the most comprehensive customers support and care programs in the business today.

Hundreds of highly skilled engineers, and scores of competent technicians, managers and support staff work relentlessly round the clock to boost every aspect of your engine and equipment's productivity. Our service team is available for on-site and emergency services 24 hours a day, seven days a week, and is under constant training to update themselves. each of our teams have access to a comprehensive library of technical data, manuals and bulletins and are equipped with special purpose Caterpillar tools and computerized diagnostic equipment to provide fast, accurate troubleshooting, and repair support and solutions. Because we value Customer Success and Satisfaction, we provide unparalleled nationwide product and service support through our 24/7 Service, and our well-maintained fleet of Service vehicles and delivery vans, and through our nationwide Service Satellite Stations (SSS). Be it anywhere and anytime, we are always ready and happy to walk an extra mile for supporting our customers' interests and for safeguarding their investments.

We also have topnotch technical expertise for specialized functions like: Commissioning, Preventive Maintenance, Trouble Shooting and overhauling of Gas and Diesel Engines in captive and IPP sector including Machine and Marine support service. In fact, our capability of overhauling engines, repairing and maintaining power generators and machine components through quality work and less downtime are one of our many ways of contributing to our customer's success and satisfaction. We also carry out Scheduled Oil Sampling (S.O.S) fluid analysis to escalate the life span of our products and engines.

The BanglaCAT's service team also organizes frequent training sessions for the customers regarding the operation and maintenance of their procured CAT® products. The Caterpillar Product Support Service Reps' are also available for supervising and for providing extra support facilities. We also have frequent CAT® Care programs to improve our customer service; these events are direct interactions and exchange of views with customers about the equipment, services and solutions they have been availing from us. Such interactions are opportunities for us to augment our relationships with our customers by educating them about how we can help customers to run more successful and profitable businesses. Moreover, we've implemented the Customer Experience Program (CEP) and Continuous Customer Satisfaction Survey to improve customer satisfaction in all our facilities and branches to enhance the quality of the service we provide. Our customer care services include the CSA (Customer Support Agreement) which provides a premium support to our customers by lowering the latter's per unit cost of production. These agreements are tailored to fit the requirements of of individual businesses and range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option our customers choose, they can be assured that we will provide them with careful planning and ongoing attention for their ventures. As an exclusive CAT® dealer, we are committed to offering you all sorts of services for heightening the efficacy of every aspect of your operation. Our Complete Engineering Solutions, Constructive Work Order processing by Enterprise Resource Planning (ERP) project, and well-equipped inspection and testing equipment and tooling are all in conformity with standard CAT® guidelines for process improvement.